Privacy Policy
How we collect, use, and protect your personal information.
Overview
Your privacy matters to us. This policy explains what information we collect when you visit our site or place an order, how we use it, and the choices you have. By using our website you agree to the practices described below.
We only collect the information we need to fulfil your order, improve your experience, and keep your account secure.
Information We Collect
- Contact details you provide, such as your name, email address, and shipping address
- Order information, including the products you buy and the photos you upload for your portrait
- Payment details, which are processed securely by our payment provider — we never store your full card number
- Usage data, such as the pages you visit, collected through cookies and similar technologies
How We Use Your Information
- To create, fulfil, and deliver your order
- To send you order updates, proofs, and support replies
- To improve our products, website, and customer service
- To send marketing emails where you have asked to receive them — you can unsubscribe at any time
Sharing Your Information
We share your information only with the trusted partners who help us run our business — for example, our payment processor, print and fulfilment partners, and shipping carriers. We never sell your personal information to third parties.
We may also disclose information where required by law or to protect our rights and the safety of our customers.
Your Rights
You can ask us to access, correct, or delete the personal information we hold about you, and you can opt out of marketing at any time. To make a request, contact us through our Contact page and we'll respond promptly.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page, so please check back periodically. Continued use of our site after an update means you accept the revised policy.